Policies
good to know
The fine print, kept simple
How booking, childcare, memberships, and your information work at the collective.
Booking & cancellation
We ask for 24 hours' notice to cancel or reschedule a booked service. Cancellations with less than 24 hours' notice may be charged 50% of the service price, and no-shows may be charged in full. Arriving more than 10 minutes late may shorten your service.
Nail appointment preparation
We can't remove dip/SNS, acrylic or builder gel (BIAB). If you arrive wearing any of these, we'll need to reschedule. Not sure? Call the front desk before you book.
Childcare
Parents and caregivers stay on site while children are in the play space. Booking saves a card on file — you aren't charged when you book. You pay in person at checkout after the session. Drop-in childcare is capacity-limited, so we recommend booking ahead. Infant care and child/toddler care are booked separately, each in their own space. Sessions run from 1 hour up to 2.5 hours.
Memberships
Membership terms are shared when you sign up. For questions about your plan, talk to the front desk or give us a call.
Gift cards
Gift cards are available online and at the front desk. Questions about a balance? Call us and we'll look it up.
Independent providers
Independent providers who rent space in the building set their own policies, prices, and bookings. Check with each provider directly.
Privacy
We collect only what we need to run your visit — your name, contact details, and booking history — and we never sell your information. Questions? Call (513) 406-7708.