Privacy Policy

At Chasing Cali Collective, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you interact with our business online or in person.

Information we collect

We may collect the following types of personal information:

• Name, email address and phone number
• Payment and billing information
• Childcare details (if applicable)
• Appointment or booking details
• Communications or inquiries you send to us
• Social media interactions (comments, DMs and so on)

We only collect information that you voluntarily provide to us or that is necessary to provide our services.

How we use your information

We use your information to:

• Provide and manage services (appointments, memberships, childcare and more)
• Keep you up to date about events and news at the collective
• Improve our offerings and personalize your experience
• Respond to your questions and feedback
• Process payments securely
• Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

Text messages

If you give us your mobile number to sign in or book, Chasing Cali texts you sign-in codes you request and messages about your bookings, such as confirmations, reminders, changes and childcare decisions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Text Message Terms.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we store and protect your information

Your information is stored securely using industry-standard systems and practices. We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. If you use third-party services (like booking platforms or payment processors), please review their privacy policies as well.

Cookies and website analytics

Our website and our booking app (app.chasingcali.com) use two analytics tools to see how they are used, so we can improve them:

• Google Analytics sets cookies to count visits, the pages you view, the links you select (such as Book or Join), the steps of booking or joining a membership you reach, and the link or ad that brought you to us.
• Vercel Web Analytics counts page views without cookies.

We don’t send your name, contact details, your children’s details, appointment details or payment information to these tools. You can block or delete cookies in your browser settings at any time, or use Google’s Analytics opt-out browser add-on.

Children’s privacy

We understand the importance of protecting children’s privacy. While we offer services and events for families and children, we do not knowingly collect personal information from children without parental or guardian consent.

Your rights and choices

You have the right to:

• Access or update your personal information
• Opt out of marketing emails at any time
• Stop our texts at any time by replying STOP
• Request deletion of your information (where legally permitted)

To do so, email connect@chasingcali.com or call (513) 406-7708.

Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date.

Contact us

If you have any questions or concerns about this policy or how your information is handled, please reach out to us:

Chasing Cali Collective
Email: connect@chasingcali.com
Phone: (513) 406-7708